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Legal

Money Back Policy

Last Revised: December 14, 2024

At Udumag Toys, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward money-back guarantee.

Eligibility Criteria:

  • Time Frame: You have 30 days from the date of delivery to initiate a return.
  • Condition of Items: Items must be returned in their original, unused condition, with all packaging and accessories included.

Return Process:

  1. Contact Us: Reach out to our customer support team within the 30-day period to initiate the return process.
  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  3. Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item.

Refund Process:

  • Inspection: Upon receiving the returned item, we will inspect it to confirm its condition.
  • Refund Issuance: If the item meets our return criteria, a full refund will be processed to your original payment method within 1–3 business days.
  • Condition-Based Refunds: If the returned item shows signs of use, damage, or missing components, the refund amount may be adjusted accordingly. This adjustment reflects the diminished value of the item.

Exceptions:

Certain items, such as personalized or perishable goods, may not be eligible for return. Please refer to our Return Policy for detailed information.

We value your business and are here to assist you throughout the return and refund process. If you have any questions or need further assistance, please contact our customer support team. (contact@udumagtoy.com)

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