1. Check Your Order Status
Before reaching out, you can track your order status by logging into your account on our website. You’ll find up-to-date information on your order’s shipping and delivery progress.
2. Contacting Customer Support
If you need further assistance, our customer support team is here to help! You can reach us through the following channels:
- Email Support: Send us a detailed email at contact@udumagtoy.com with your order number and issue description.
- Live Chat: Use the live chat feature on our website for instant support from one of our representatives.
- Phone Support: Call our support line during business hours for direct assistance.
3. Common Order Issues We Can Help With
Our team is ready to assist with a variety of order-related issues, including:
- Order cancellations or modifications
- Payment or billing concerns
- Shipping delays or errors
- Returns, exchanges, and refunds
- Missing or incorrect items
4. How We Handle Returns and Refunds
If there’s an issue with your order, we can help guide you through our easy returns and refunds process. Please review our Return and Refund Policy for more information on eligibility and steps.
5. Response Time
We aim to respond to all inquiries within 24 hours. During peak times (like holidays), responses may take a little longer, but rest assured we are working hard to resolve your issue as quickly as possible.
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