At UdumagToy.com, we strive to ensure that every customer is satisfied with their purchase. If you encounter any issues, here’s how we handle refunds and disputes:
1. Refund Policy
We offer a 30-day refund policy on most products. If you’re not satisfied with your RC toy or it’s damaged, please contact our support team within 30 days of receiving your order. We’ll guide you through the return process and issue a refund once the item is returned in its original condition.
2. Disputes
If you disagree with the resolution or have any concerns about your order, our customer support team is available to assist. You can initiate a dispute by contacting us through the “Contact Us” page, and we will do our best to resolve the issue promptly.
3. How to Request a Refund
- Visit the “Orders” section in your account dashboard.
- Select the order you’d like to request a refund for and click “Refund.”
- Follow the prompts and provide any necessary details to help us process your request.
4. Refund Processing Time
Refunds will typically be processed within 7-10 business days after the item is returned and inspected. The amount will be credited back to your original payment method.
For further assistance, please reach out to our customer support team. We’re here to help!
No products in the cart.