How do I cancel an order?

At UdumagToy, we strive to provide a seamless shopping experience. If you need to cancel an order, follow these simple steps:

1. Check the Order Status

• Before attempting to cancel, verify if the order is still in a cancelable state. You can do this by checking the status of your order in your account.
• If the order is still “Processing” or “Pending,” it may be eligible for cancellation.

2. Cancel Through Your Account

• Log in to your UdumagToy account.
• Go to the “Orders” section of your account dashboard.
• Find the order you wish to cancel and click on the “Refund” button (if available).
• Follow the prompts to complete the cancellation process.

3. Contact Customer Support

• If the “Refund” option is not available or if you are unable to cancel through your account, reach out to our customer support team immediately.
• You can contact us via email at contact@udumagtoy.com or use the live chat option on the website.
• Provide your order number and request cancellation.

4. Cancellation Policy

• Orders that have already been shipped or are in the “Shipped” status cannot be canceled.
• If your order has already shipped, you will need to initiate a return once you receive your items.

5. Refund Process

• Once your cancellation is processed, we will issue a full or partial refund to your original payment method. Refunds may take a few business days to reflect in your account.