At Udumag Toys, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our return policy below:
Return Eligibility
You may return items within 30 days of receiving your order under the following conditions:
- Damaged or Defective Products: Items that are physically damaged or defective (e.g., unable to switch on).
- Incomplete Orders: Products that are missing items or accessories.
- Incorrect Products: Items that are the wrong product, size, color, counterfeit, or expired.
- Misrepresentation: Products that do not match the description or images provided on our website.
- Size Issues: Products that do not fit as expected.
Return Process
- Contact Customer Support: Before initiating a return, please contact our customer support team to discuss the issue and receive a Return Merchandise Authorization (RMA) number.
- Prepare the Return Package: Ensure the product is in its original condition, including all packaging, tags, and accessories.
- Ship the Item: Return shipping costs are the buyer’s responsibility. Please use a trackable shipping service to send the item to our warehouse.
Refund Processing
Once we receive and inspect the returned item:
- Refund Issuance: Refunds will be processed within 1–3 business days.
- Refund Amount: The refund will be issued to the original payment method.
- Condition-Based Refunds: If the returned item shows signs of use, damage, or missing components, the refund amount may be adjusted accordingly.
For further assistance or to initiate a return, please contact our customer support team. (contact@udumagtoy.com)
